Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We recommend checking our detailed Size Guide available on each product page. If you are between sizes, we generally suggest sizing up for boots and sizing down for open-heel sandals.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.
Are your shoes vegan-friendly?
Yes! Therapy Shoes is proud to be a 100% vegan brand. We use high-quality synthetic materials and non-animal adhesives in all our designs.
Do you offer international shipping?
Currently, we ship to selected international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options including Afterpay and Klarna.